How are products delivered?
All products are delivered by EMS. Note that you may not change or specify the delivery service.
How much does delivery cost?
Delivery rates are uniform US$10.00 nationwide. Delivery is free for purchases of US$100.00 or more (not including tax).
I was unable to receive my package because I was absent. What should I do?
Please contact the local office of the delivery service.
If you cannot find a delivery notice, check on the package with the delivery service using the tracking no. we provided when shipping the package.
How long does delivery take?
Products are shipped within 1-3 business days after receiving the order.Note that delivery by the delivery service may be delayed due to traffic restrictions, conditions at the time of delivery, or weather.
Rough estimates of the number of days required for delivery are provided below.
However, note that delivery may take longer in the following cases:
- If the product you ordered is out of stock (we will notify you in such a case)
- If we are unable to deliver by the requested date due to weather, traffic conditions, absence at the delivery address, or other reasons
- When delivery is requested on a date the online store is closed, such as during consecutive holidays